U-DESIGN SUBMISSION TERMS AND CONDITIONS
By making its submission of content for Spalding U-Design customization, [Customer] shall indemnify, defend, and hold Russell Brands, LLC and its parents, subsidiaries, and affiliates, and its and their respective members, managers, shareholders, directors, officers, employees, and agents (the “Indemnitees”) harmless from and against any and all liability, losses, damages, claims, causes of action, awards, judgments, fees, costs, and expenses (including reasonable attorneys’ fees and court costs) incurred by the Indemnitees, arising out of, related to, or in connection with, Customer’s submission, including, without limitation, trademark and copyright infringement.
U-DESIGN PRODUCT RETURNS POLICY
U-Design custom basketball orders can be returned with full refund to your original form of payment only for one of the following eligible reasons: (1) The template, logo design or text lasered onto the basketball was different from the final design submitted by the purchaser. (2) The cover of the basketball (composite leather material) was flawed or damaged; (3) the quality of the laser engraving and decoration is not legible.
We take pride in each U-Design product that we create, which is why it is inspected by hand to make sure the artwork engraved matches the artwork approved. Before you “Approve” your U-Design and pay for your custom basketball, please double check that spelling and information provided to be engraved onto the basketball is correct. Once it is approved, we do not modify your artwork and do not accept changes to it.
Each U-Design custom basketball is made to order. Therefore, we do not accept returns outside of the above exceptions. If your product is damaged or flawed, please contact our Customer Care team at 1(800) 772-5346 (Monday - Saturday, 8 am - 6 pm CST) or via our contact form.
U-DESIGN CHANGES & CANCELLATION POLICY
Depending on order volume, we begin making your custom basketball immediately after receiving it. Therefore, we don’t accept cancellations of U-Design standard or rush delivery custom basketball orders, nor allow changes of any kind to the artwork after approval. Before you approve your U-Design and pay for your custom basketball, please double check that the spelling and information provided to be engraved onto the basketball is correct.
U-DESIGN SHIPMENT & DELIVERY TIMES
U-Design custom basketball orders are laser engraved and shipped approximately 3 business days after your order is placed. How quickly you receive your U-Design order after the product ships depends on the shipping option selected during checkout. Order to ship times may vary by season.
Consistent with all orders placed on Spalding.com, your payment account will be authorized when your U-Design order is submitted and charged once your order ships.
U-Design custom basketballs are covered by Spalding's Inflated Products Warranty