Shipping times are slower: All carriers continue to report increased shipping volumes and worker shortages. We ship using the best available methods and will work to get your order out as quickly as possible. All our distribution centers are taking the necessary safety precautions to keep everyone safe. We appreciate your patience.
We're dealing with delays in transportation from our factories: There are worldwide shortages of shipping containers and trucks used for transport. We have experienced delays getting products to our distribution centers and expect this will continue throughout the holiday season. We are doing all we can to keep products in stock.
The earlier you shop, the better off you'll be: Industry experts recommend that if you see what you want, don’t hesitate – buy it! Inventory will go quickly, so snag in-stock items while you can. Please keep in mind that we use multiple distribution centers to ship our products, so you may receive more than one shipment from us. These distribution centers are located across the country; transit times from some locations may be longer than others, depending on where you live.
The model number for portable systems will consist of two (2) sets of numbers that will need to be combined. Below are instructions on where to locate these numbers and how to combine them. If you are unable to locate this number, please contact our Customer Service Department.
Step 1: The first set of digits will be a two (2) digit number or one (1) digit number and alpha character located on the base(E. g. 6A). This two (2) digit code will be located near the fill hole where you put the water or sand.
There is a three (3) or four (4) digit digit number on the front of the backboard, to the right of the rim. This set of numbers will identify your system. If you are unable to locate this number, please contact our Customer Service Department.
Step 2: The second set of numbers will be a three (3) digit number located on the front of your backboard, to the right of the rim.
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