Frequently Asked Questions

How Can I Contact Spalding.com?

 

Ordering

How can I check the status of my order?

When your order ships, you will receive a confirmation email with a tracking number. Some orders will ship in multiple boxes with their own individual tracking codes.

If you were logged in to your account when you made your purchase, then you can track your order by logging in to your account and visiting your order history or click here.

 

Can I edit my order once it is placed?

No, you cannot edit your order once it has been placed.

 

Can I cancel my order once it is placed?

Spalding will begin processing your order immediately upon receipt, therefore we are not able to cancel or change your order once it has been submitted. 

 

Why are some items on Spalding.com not available for order?

Due to the size of some Spalding.com products, we are unable to place certain orders. We are working to have the full Spalding.com product selection available for order soon. In the meantime, please visit the where to buy page for a full list of retailers near you.

 

Payment

What payment methods do you accept?

Spalding.com accepts Visa, Mastercard, American Express, PayPal and Discover. We do not accept checks, cash or credit vouchers.

 

Do you sell gift cards?

Spalding does not offer gift cards at this time.

 

Shipping

How long will it take my order to arrive?

You can select shipping options on Spalding.com during check out. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. See the table below for estimated shipping times and costs.

Shipping Method Shipping Time Rate
Standard 5-7 business days $7.99
Express 2-3 business days $18.00
Overnight 1-2 business days $25.00
US Territories 10-14 business days $7.99

* Price may vary depending on site promotions.

* With the basketball hoop systems that ship by LTL/Carrier, the delivery can take a little longer than 5-7 business days.

* Shipping times may vary during high volume order periods; see delivery method in checkout for accurate shipping times.

* Shipping to P.O. Boxes via SmartPost only.

* Spalding basketball hoop systems only ship within the continental United States, and do not ship to Alaska, Hawaii, the US Virgin Islands, or Guam.


Where can I ship my order?

Spalding.com does not ship to Alaska, Hawaii, the US Virgin Islands or Guam. Spalding.com only ships within the continental United States, and Spalding.com does not ship internationally.

 

Returns and Exchanges

Do you offer exchanges?

No, Spalding.com does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.

 

What is your return policy?

Please click here to review our return policy.

 

How long do I have to return my purchase?

You may return items purchased from Spalding.com within 90 days of the original order date, unless the item is marked as non-refundable on the product page.  

 

Will I be charged for the refund?

We offer Free returns on all items (expect for Basketball Systems) when you use the prepaid return shipping label that you print from Spalding.com.  

All Basketball System returns will be charged the cost of return shipping plus a 15% restocking fee.

 

How will my refund be issued?

Refunds will be remitted in the same form as the original purchase. Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

 

Where should I send my return?

Please send all returns to:

Spalding.Com Returns Center
264 7th Way
Alexander City, AL 35010

Product Registration

How can I register my basketball system?

To register your basketball system please complete the following product registration form.

 

Warranty Info and Claims

What is the warranty period on a SPALDING® basketball system?

The warranty periods vary depending on the model you purchased. See the warranty information page to learn more about our warranty program.

 

How do I claim a warranty for my Basketball System?

Please use the warranty claim form to claim your basketball system warranty.

 

NEVERFLAT® Basketball Claims

The warranty with respect to the inflation of the NEVERFLAT® basketball does not apply if the black valve cap is removed or if air is added or released using the inflation needle within one year after purchase. Other restrictions may apply. For further NEVERFLAT® basketball warranty details, please see the product packaging or contact Customer Service any time via spaldingcustomerservice@custserv.fotlinc.com. or by calling 1-800-772-5346, M-F, 8am-4:30pm CST.

Product Manuals

Catalog PDFs

To download Spalding and Diamond catalog PDFs, please visit here.

 

Replacement Parts

How can I fix my basketball goal or do I have to buy a new one?

You do not necessarily have to buy a new basketball goal. Call us at 1-800-558-5234  (M-F, 8am - 4:30pm CST) or email warrantyservice@custserv.fotlinc.com to order replacement parts for your basketball goal or to inquire about warranty coverage.

 

Does SPALDING® sell replacement parts and how can I order parts?

You can order replacement parts via email (warrantyservice@custserv.fotlinc.com) or by calling our toll free number at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

 

Can I order replacement parts online?

We do not have replacement parts online. To place a parts order, please contact our Customer Service team at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

 

Can I place a P.O. and be billed for my parts?

We accept all major credit cards or you can mail a check. We cannot create a purchase order and bill you for the parts order.

 

Will someone need to be home to receive a parts shipment?

SPALDING® parts orders are shipped via FedEx and there is no signature service attached. FedEx will leave your package at your door if you are not home at the time of delivery.

 

Do retailers carry replacement parts?

Retailers that carry our products sell full systems. Please contact SPALDING® Customer Service at 1-800-558-5234 for replacement parts. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

 

Sponsorships and Donations

How do I apply for a sponsorship or donation?

Due to the high volume of requests we receive, we require all submissions be routed through an online process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone.