Frequently Asked Questions

How Can I Contact


How can I check the status of my order?

When your order ships, you will receive a confirmation email with a tracking number. Some orders will ship in multiple boxes with their own individual tracking codes.

If you were logged in to your account when you made your purchase, then you can track your order by logging in to your account and visiting your order history or click here.

Can I edit my order once it is placed?

No, you cannot edit your order once it has been placed.

Can I cancel my order once it is placed?

Spalding will begin processing your order immediately upon receipt, therefore we are not able to cancel or change your order once it has been submitted. If you decide that you want to return your order, please fill out the returns form that is included in your shipment for a refund.

Why are some items on not available for order?

Due to the size of some products, we are unable to place certain orders. We are working to have the full product selection available for order soon. In the meantime, please visit the where to buy page for a full list of retailers near you.

Why can’t I purchase CarbonTek and Spalding products in the same transaction?

CarbonTek and Spalding products are manufactured and shipped from different locations, and therefore need to be purchased in two separate transactions. See Shipping for details. To purchase, you can remove either the Spalding products or CarbonTek products from your cart and make the transaction. A second transaction will need to be made for the removed products.


What payment methods do you accept? accepts Visa, Mastercard, American Express, PayPal and Discover. We do not accept checks, cash or credit vouchers.

Do you sell gift cards?

Spalding does not offer gift cards at this time.


How long will it take my order to arrive?

You can select shipping options on during check out. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. See the table below for estimated shipping times and costs.

Shipping Method Shipping Time Rate
Standard 5-7 business days $7.99
Express 2-3 business days $18.00
Overnight 1-2 business days $25.00
US Territories 10-14 business days $7.99

* Price may vary depending on site promotions.

* With the basketball hoop systems that ship by LTL/Carrier, the delivery can take a little longer than 5-7 business days.

* Shipping times may vary during high volume order periods; see delivery method in checkout for accurate shipping times.

* Shipping to P.O. Boxes via SmartPost only.

* Spalding basketball hoop systems only ship within the continental United States, and do not ship to Alaska, Hawaii, the US Virgin Islands, or Guam.

* Excludes CarbonTek products.

CarbonTek® Shoulder Pads

Qualifier Location Rate
Orders >$100 All States $24.95
Orders <$100 All States $9.95

Where can I ship my order? does not ship CarbonTek® Shoulder Pads to Alaska, Hawaii, the US Virgin Islands or Guam. CarbonTek® only ships within the continental United States. does not ship internationally.

Returns and Exchanges

Do you offer exchanges?

No, does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.

What is your return policy?

Please click here to review our return policy.

How long do I have to return my purchase?

You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.

Will I be charged for the refund?

A returns label has been included with your order. The cost of using the prepaid label is $7.99, which will be deducted from your refund.

You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item.

Returns shipped by a delivery service of your choice will not be reimbursed.

How will my refund be issued?

Refunds will be remitted in the same form as the original purchase. Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

Where should I send my return?

Please send all returns to:

Spalding.Com Returns Center
264 7th Way
Alexander City, AL 35010

CarbonTek Return Policy

All returns or exchanges of CarbonTek® products must be made within thirty (30) days from the date of shipment, product must be in new condition, and cannot have been worn or used in play. Products from our online catalog being returned for size exchange or warranty review will not have a restocking fee applied, however product being returned for credit will incur a 25% restocking fee. Except for warranty claims related to defects in materials or workmanship, no returns or exchanges will be accepted for custom products. NO EXCEPTIONS WILL BE MADE.

If you placed your order directly with CarbonTek, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order.

CarbonTek is not responsible for return freight on product unless it is determined by CarbonTek to be defective.

Once your return is received, a credit will be issued (if warranted) within fifteen (15) business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement. For any questions, or for expedited delivery on product exchange or warranty replacement, please contact CarbonTek® Customer Care at 1-877-879-8410, or any time by email at

Product Registration

How can I register my basketball system?

To register your basketball system please complete the following product registration form.

Warranty Info and Claims

What is the warranty period on a SPALDING® basketball system?

The warranty periods vary depending on the model you purchased. See the warranty information page to learn more about our warranty program.

How do I claim a warranty for my Basketball System?

Please use the warranty claim form to claim your basketball system warranty.

NEVERFLAT® Basketball Claims

The warranty with respect to the inflation of the NEVERFLAT® basketball does not apply if the black valve cap is removed or if air is added or released using the inflation needle within one year after purchase. Other restrictions may apply. For further NEVERFLAT® basketball warranty details, please see the product packaging or contact Customer Service any time via or by calling 1-800-772-5346, M-F, 8am-4:30pm CST.

CarbonTek® Football Shoulder Pads Claims

For warranty claims related to defects in materials or workmanship, please contact the CarbonTek® football shoulder pads Customer Care team at 1-877-879-8410, or any time by email at

Product Manuals

Catalog PDFs

To download Spalding and Diamond catalog PDFs, please visit here.

Replacement Parts

How can I fix my basketball goal or do I have to buy a new one?

You do not necessarily have to buy a new basketball goal. Call us at 1-800-558-5234 (M-F, 8am - 5pm CST) to order replacement parts for your basketball goal or to inquire about warranty coverage.

Does SPALDING® sell replacement parts and how can I order parts?

You can order replacement parts by calling our toll free number at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

Can I order replacement parts online?

We do not have replacement parts online. To place a parts order, please contact our Customer Service team at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

Can I place a P.O. and be billed for my parts?

We accept all major credit cards or you can mail a check. We cannot create a purchase order and bill you for the parts order.

Will someone need to be home to receive a parts shipment?

SPALDING® parts orders are shipped via FedEx and there is no signature service attached. FedEx will leave your package at your door if you are not home at the time of delivery.

Do retailers carry replacement parts?

Retailers that carry our products sell full systems. Please contact SPALDING® Customer Service at 1-800-558-5234 for replacement parts. Our hours of operation are Monday through Friday, 8:00 AM until 4:30 PM, CST

Sponsorships and Donations

How do I apply for a sponsorship or donation?

Due to the high volume of requests we receive, we require all submissions be routed through an online process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone.