Spalding.Com Return Policy
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Spalding.com Return Policy FAQ
What is Spalding's return policy?
Spalding® guarantees total customer satisfaction with the items you purchase from Spalding.com. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from Spalding.com – unused and accompanied by original packaging.
You may return items purchased from Spalding.com within 90 days of the original order date.
If you have any questions about returning an item, please contact our Customer Service Team at 1-855-253-4533, 8am - 4:30pm, central time, Monday through Friday or email us at SpaldingCustomerService@fotlinc.com.
How do I return an item?
When on Spalding.com, select Returns under Help/FAQ, enter your Spalding.com order number, email address and billing zip code. This must be the email address and billing zip code that you used when placing your original order. You can also log into your Spalding.com account and initiate a return from the My Account page.
1. Select the item(s) you wish to return and follow the steps to print the prepaid return shipping label..
2. Repackage the returned items in either the original shipping bag or packaging of your choice (make sure there are no other labels on it), and apply the shipping label.
3. Drop in your mailbox or take to the nearest USPS or FedEx location.
When your return label is scanned by the carrier, you will receive an email that your return is in process. When your items reach our returns center, we will process your return and then submit a credit to your original form of payment. An email will be sent to you when your refund is in process. Your credit card provider will apply your credit according to their standards and guidelines.
How can I return a system?
Systems in "new condition" may be returned to us within 90 days of placing an order. Systems must be unused, unassembled and contain all original product packaging and accessories. All returns will be charged the cost of return shipping plus a 15% restocking fee.
To return a system:
1.Securely package and protect item(s) to prevent damage during return shipping.
2.Include all paperwork, instructions, parts and accessories.
3.Call our Customer Service Team at +1 (855) 253-4533 for assistance with your return.
Will I be charged for the refund?
We offer Free returns on all items (except for Basketball Systems and CarbonTek Shoulder Pads) when you use the prepaid return shipping label that you print from Spalding.com.
Can I return products that were purchased from another retailer?
We only accept returns for items purchased from Spalding.com. If the items were purchased elsewhere, please contact that retailer to complete your return.
If you have a defective product, we want to hear about it. Please contact our Consumer Services Department via email at SpaldingCustomerService@fotlinc.com or by calling toll free at 1-855-253-4533 (M-F, 8-4:30 CT).
How will my refund be distributed?
You will be refunded for the merchandise total, plus applicable sales tax paid, and shipping. If you return any part of an order that was part of a promotion, your refund may be reduced.
Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.
Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.
I'm from outside of the United States. How can I exchange or return merchandise?
You will need to contact the retailer or distributor from which you purchased the product. If you have any additional questions, please contact our Consumer Services Department via email at SpaldingCustomerService@fotlinc.com or by calling toll free at 1-855-253-4533 (M-F, 8-4:30 CT).
Do you offer exchanges?
No, Spalding.com does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.
What if my Basketball System is damaged?
Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment may be denied. For assistance with your claim, please contact our Consumer Services Department via email at SpaldingCustomerService@fotlinc.com or by calling toll free at 1-855-253-4533 (M-F, 8-4:30 CT)..