Spalding.Com Return Policy

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What is Spalding's return policy?

Spalding® guarantees total customer satisfaction with the items you purchase from If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from – unused and accompanied by original packaging.

You may return items purchased from within 30 days of the original order date unless the item is marked as non-refundable on the product page.

If you have any questions about returning an item, please contact our Customer Service Team at 1-855-253-4533, 8 am - 6 pm CST, Monday - Saturday or fill out our contact form.

Which items are not eligible for refunds and returns?

Spalding U Design custom basketballs in addition to select a limited edition and 94 Series releases are non-refundable. All non-refundable products are identified on the product page.

How do I return an item?

When on, select Returns under Help/FAQ, enter your order number, email address, and billing zip code. This must be the email address and billing zip code that you used when placing your original order. You can also log in to your account and initiate a return from the My Account page.

1. Select the item(s) you wish to return and follow the steps to print the prepaid return shipping label..
2. Repackage the returned items in either the original shipping bag or packaging of your choice (make sure there are no other labels on it), and apply the shipping label.
3. Drop in your mailbox or take to the nearest USPS or FedEx location.

When your return label is scanned by the carrier, you will receive an email that your return is in process. When your items reach our returns center, we will process your return and then submit credit to your original form of payment. An email will be sent to you when your refund is in process. Your credit card provider will apply for your credit according to their standards and guidelines.

If you have any questions, please contact our Consumer Services Department via our contact form or by calling toll-free at 1-855-253-4533 (Monday - Saturday, 8 am - 6 pm CST).

How can I return a basketball hoop or a basketball hoop replacement part?

Basketball Hoops or Replacement Parts in "new condition" may be returned to us within 30 days of placing an order. Basketball Hoops or Replacement Parts must be unused, unassembled, and contain all original product packaging and accessories. All returns will be charged the cost of return shipping plus a 15% restocking fee.

To return a Basketball Hoop or Replacement Parts:
1.Securely package and protect item(s) to prevent damage during return shipping.
2.Include all paperwork, instructions, parts, and accessories.
3.Call our Customer Service Team at +1 (855) 253-4533 for assistance with your return.

Will I be charged for the refund?

We offer Free Returns on all items (except for Basketball Hoops & Replacement Parts) when you use the prepaid return shipping label that you print from

What happens to my MVP points on a return?

If you return any item purchased on in compliance with the terms and conditions of our returns policy, any points through your purchase will be automatically deducted from your MVP Rewards balance.

Can I return products that were purchased from another retailer?

We only accept returns for items purchased from If the items were purchased elsewhere, please contact that retailer to complete your return.

If you have a defective product, we want to hear about it. Please contact our Consumer Services Department via our contact form or by calling toll-free at 1-855-253-4533 (Monday - Saturday, 8 am - 6 pm CST).

How will my refund be distributed?

You will be refunded for the merchandise total, plus applicable sales tax paid, and shipping. If you return any part of an order that was part of a promotion, your refund may be reduced.

Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.

I'm from outside of the United States. How can I exchange or return merchandise?

You will need to contact the retailer or distributor from which you purchased the product. If you have any additional questions, please contact our Consumer Services Department via our contact form or by calling toll-free at 1-855-253-4533 (Monday - Saturday, 8 am - 6 pm CST).

Do you offer exchanges?

No, does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.

What if my Basketball System is damaged?

Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment may be denied. For assistance with your claim, please contact our Consumer Services Department via our contact form or by calling toll-free at 1-855-253-4533 (Monday - Saturday, 8 am - 6 pm CST).


CarbonTek Return Policy

All returns or exchanges of CarbonTek® products must be made within thirty (90) days from the date of shipment, product must be in new condition, and cannot have been worn or used in play. Products from our online catalog being returned for size exchange or warranty review will not have a restocking fee applied, however product being returned for credit will incur a 25% restocking fee. Except for warranty claims related to defects in materials or workmanship, no returns or exchanges will be accepted for custom products. NO EXCEPTIONS WILL BE MADE.

If you placed your order directly with CarbonTek, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order.

CarbonTek is not responsible for return freight on product unless it is determined by CarbonTek to be defective.

Once your return is received, a credit will be issued (if warranted) within fifteen (15) business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement. For any questions, or for expedited delivery on product exchange or warranty replacement, please contact CarbonTek® Customer Care at 1-877-879-8410, or any time by email at