Spalding.Com Return Policy

Please login or search for an order below to initial a return.

We guarantee total customer satisfaction with the items that you purchase at spalding.com. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from spalding.com — unused, unwashed and accompanied by original packaging including tags.

You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November 1st – December 31st) must be received no later than January 31st of the New Year.

You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item. Please use "standard ground" delivery when returning items. Reimbursement will only be made at this rate.

Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.

If you want to process a return, please contact our Consumer Services Department via email at SpaldingCustomerService@fotlinc.com or by calling toll free at 1-855-253-4533 (M-F, 8-4:30 CT).


FAQ

Do you offer exchanges?

No, Spalding.com does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.

How long do I have to return my purchase?

You may return merchandise purchased from our website within 30 days of the original shipped date during non-holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.

Will I be charged for the refund?

A returns label has been included with your order. The cost of using the prepaid label is $7.99, which will be deducted from your refund.

You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item.

Returns shipped by a delivery service of your choice will not be reimbursed.

How will my refund be issued?

Refunds will be remitted in the same form as the original purchase. Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

How can I return a system?

Systems in "new condition" may be returned to us within 30 days of placing an order. Systems must be unused, unassembled and contain all original product packaging and accessories. All returns will be charged the cost of return shipping plus a 15% restocking fee.

To return a system:
1.Securely package and protect item(s) to prevent damage during return shipping.
2.Include all paperwork, instructions, parts and accessories.
3.Call our Customer Service Team at +1 (855) 253-4533 for assistance with your return.

What if my system is damaged?

Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment may be denied. For assistance with your claim, please call our Customer Service Team at +1 (855) 253-4533.

Please send all returns to:

Spalding.Com Returns Center
264 7th Way
Alexander City, AL 35010

CarbonTek Return Policy

All returns or exchanges of CarbonTek® products must be made within thirty (30) days from the date of shipment, product must be in new condition, and cannot have been worn or used in play. Products from our online catalog being returned for size exchange or warranty review will not have a restocking fee applied, however product being returned for credit will incur a 25% restocking fee. Except for warranty claims related to defects in materials or workmanship, no returns or exchanges will be accepted for custom products. NO EXCEPTIONS WILL BE MADE.

If you placed your order directly with CarbonTek, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order.

CarbonTek is not responsible for return freight on product unless it is determined by CarbonTek to be defective.

Once your return is received, a credit will be issued (if warranted) within fifteen (15) business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement. For any questions, or for expedited delivery on product exchange or warranty replacement, please contact CarbonTek® Customer Care at 1-877-879-8410, or any time by email at info@carbontek.com.