Spalding® Limited Warranty FAQ


Spalding® Basketball Warranty

What is the Warranty on Spalding basketballs?

Spalding® basketballs (including NEVER FLAT® and INFUSION® products) are covered by a 1-year Limited Warranty for defects in materials and workmanship (“Warranty”). This Warranty applies only to the original purchaser, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Limited Warranty effective date is from the original retail purchase date.

Do I need to return my actual Spalding® basketball as part of the Warranty claim process?

Providing photos of the damaged product is normally all that we need, although we reserve the right to request the product be returned. Should we request that you send your basketball back to us, we will provide shipping labels free of charge to you.

Do I need to provide proof of purchase to make a Warranty claim?

Yes, proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase will be handled at our sole discretion.

How do I submit a Warranty claim?

There are 3 ways to submit a Warranty claim for your Spalding basketball. Choose from:

  1. Via our Spalding.com Contact Us form
  2. Emailing us at SpaldingCustomerService@fruit.com (don’t let the email address confuse you, our parent/operating company is Fruit of the Loom).
  3. Call us at 1(800) 558-5234 (M-F, 8-4:30 CST)

How long does it take for a Warranty claim to be processed?

Our goal is to respond to all Warranty claim submissions within 3-5 business days and to ship any approved Warranty claim products within 3-5 business days from approval of the claim. During peak season, or due to other circumstances, that timing may be longer.

What can I expect to happen following a Warranty claim submission?

If a claim of defective material or workmanship is submitted within the Warranty period, we will replace the product free of charge. If we no longer sell the product, we will refund your original purchase price.

What is not covered by the Warranty on Spalding basketballs?

We assume no responsibility nor liability, and the Warranty will be voided, for any damages or defects due to:

  1. Negligence, abuse, or misuse.
  2. Failure to follow instructions accompanying the Product.
  3. Any modifications made to the Product.

Spalding®/Huffy® Sports Basketball Hoop Systems & Backboard Warranty

Note: The warranty for backboards, and the warranty for poles, bases, rims (and accompanying hardware) may each or both be referred to as a “Warranty,” but the duration depends on the type of product at issue.

What is the Warranty on Spalding / Huffy Sports backboards?

Spalding® / Huffy Sports® backboards are covered by a Limited Warranty for defects in materials and workmanship, the duration of which depends on the type of backboard purchased, according to the below. The Warranty applies only to the original purchaser, is non-transferable and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date.

  • Glass Backboards (In-Ground System): Limited Lifetime
  • Glass Backboards (Portable System): 5 years
  • Steel-Framed Acrylic Backboards: 5 years
  • Steel-Framed Polycarbonate Backboards: 5 years
  • Aluminum-Framed Acrylic Backboards: 5 years
  • Eco-Composite Backboards: 3 Years

What is the Warranty on Spalding / Huffy Sports poles, bases, rims (and accompanying hardware)?

Spalding / Huffy Sports poles, bases, rims (and accompanying hardware) are covered by a 1-year Limited Warranty for defects in materials and workmanship. This Warranty applies only to the original purchaser, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date.

Do I need to return my actual product as part of the Warranty claim process?

Providing photos of the damaged product is normally all that we need, although we reserve the right to request the product be returned. Should we request that you send your product back to us then we will provide shipping labels free of charge to you.

Do I need to provide proof of purchase to make a Warranty claim?

Yes, proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase will be handled at our sole discretion.

How do I submit a Warranty claim?

There are 3 ways to submit a Warranty claim for your Spalding / Huffy Sports product. Choose from:

  1. Via our Spalding.com Contact Us form
  2. Emailing us at SpaldingCustomerService@fruit.com (don’t let the email address confuse you, our parent/operating company is Fruit of the Loom).
  3. Call us at 1(800) 558-5234 (M-F, 8-4:30 CST).

How long does it take for a Warranty claim to be processed?

Our goal is to respond to all Warranty claim submissions within 3-5 business days and to ship any approved Warranty claim products within 3-5 business days from approval of the claim. During peak season, or due to other circumstances, that timing may be longer.

What can I expect to happen following a Warranty claim submission?

If a claim of defective material or workmanship is submitted within the Warranty period, we will replace the product free of charge. If we no longer sell the product, we will refund your original purchase price.

What is not covered by the Warranty on Spalding / Huffy Sports backboards, poles, bases, rims (and accompanying hardware)?

We assume no responsibility nor liability, and the Warranty will be voided, for any damages or defects due to:

  1. Negligence, abuse, misuse, non-basketball activities, hanging, vandalism, acts of nature, improper installation or failure to follow maintenance guidelines in the owner’s manual.
  2. Failure to follow instructions and warnings accompanying the product.
  3. Any modifications made to the product.
  4. Institutional or competitive use. (All products are intended only for home, recreational use.)
  5. Scratching, scuffing or fractures to any part of the unit that may have been caused by normal recreational usage.
  6. Rusting, damage, deterioration, scratching, scuffing, fading or fractures to the unit that were caused by severe weather conditions, including, but not limited to, strong winds, flooding, hail, tornadoes and hurricanes.
  7. Discoloration of any part of the unit due to sunlight, exposure to chemical and/or salt spray either directly or in the atmosphere.

As of 12/13/2018

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Toll-Free Customer Service for Systems:

United States – 1(800) 558-5234 (M-F, 8-4:30 CST) or warrantyservice@fotlinc.com

Canda – 1(800) 284-8339 (M-F, 8-5:00 EST) or spaldingparts@spalding.com

Toll-Free Customer Service for Inflates or Baseball Fielding Gloves:

United States – 1(800) 772-5346 (M-F, 8-4:30 CST) or spaldingcustomerservice@fotlinc.com

Canada Only – 1(800) 284-8339 (M-F, 8-5:00 EST) or spaldingparts@spalding.com