Spalding Warranty Information
Spalding® Limited Warranty FAQs
Spalding® Basketball Warranty
What is the Warranty on Spalding® basketballs?
Spalding® basketballs (including NEVER FLAT® and INFUSION® products) are covered by a 1-year Limited Warranty for defects in materials and workmanship (“Warranty”). This Warranty applies only to the original purchaser from an authorized seller, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Limited Warranty effective date is from the original retail purchase date. For California residents, the effective date will commence no sooner than the delivery date to the consumer.
All warranties implied by state or other law, including implied warranties of merchantability and fitness for a particular purpose, are expressly limited to the duration of our applicable Limited Warranty herein. Some states do not allow limitations on how long an implied warranty lasts, so some limitations may not apply to you. With the exception of any warranties implied by state law which are not disclaimed herein or which, by law, cannot be limited, the foregoing Limited Warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of the manufacturer or seller. We are not liable for indirect, incidental, or consequential damages in connection with the use of our products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. There are no other warranties that extend beyond the face hereof.
Do I need to return my actual Spalding® basketball as part of the Warranty claim process?
Providing photos of the damaged product is normally all that we need, although we reserve the right to request the product be returned. Should we request that you send your basketball back to us, we will provide shipping labels free of charge to you.
Do I need to provide proof of purchase to make a Warranty claim?
Yes, proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase will be handled at our sole discretion.
How do I submit a Basketball Warranty claim?
There are 2 ways to submit a Warranty claim for your Spalding® basketball. Choose from:
- Via our Spalding.com contact us form
- Call us at 1 (800) 772-5346 (Monday - Friday, 8am - 6pm CST)
How long does it take for a Warranty claim to be processed?
Our goal is to respond to all Warranty claim submissions within 3-5 business days and to ship any approved Warranty claim products within 3-5 business days from approval of the claim. During peak season, or due to other circumstances, that timing may be longer.
What can I expect to happen following a Warranty claim submission?
If a claim of defective material or workmanship is submitted within the Warranty period, we will replace the product free of charge. If we no longer sell the product, we will refund your original purchase price.
What is not covered by the Warranty on Spalding® basketballs?
We assume no responsibility nor liability, and the Warranty will be voided, for any damages or defects due to:
- Negligence, abuse, or misuse.
- Failure to follow instructions accompanying the Product.
- Any modifications made to the Product.
Dudley® Bat Warranty
Dudley® bats (Excludes Senior Bats) are covered by a 1-year Limited Warranty for defects in materials and workmanship (“Warranty”). This Warranty applies only to the original purchaser from an authorized seller, and is non-transferable. Note that the Limited Warranty effective date is from the original retail purchase date. For California residents, the effective date will commence no sooner than the delivery date to the consumer. This Dudley bat warranty provides you with the repair or one-time bat replacement for any manufacturing defects. Defects resulting from normal field usage include: denting, cracking, breaking, loose or detached end cap or rattling.
Do I need to provide proof of purchase to make a Warranty claim?
Yes, proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase will be handled at our sole discretion.
How do I submit a Dudley® Warranty claim?
There are 2 ways to submit a Warranty claim for your Dudley® Bat. Choose from:
- Via our Spalding.com contact us form
- Call us at 1 (800) 772-5346 (Monday - Friday, 8am - 6pm CST)
Spalding® Basketball Hoop Systems & Backboard Warranty
Note: The warranty for backboards, and the warranty for poles, bases, rims (and accompanying hardware) may each or both be referred to as a “Warranty,” but the duration depends on the type of product at issue.
What is the Warranty on Spalding® backboards?
Spalding® backboards are covered by a Limited Warranty for defects in materials and workmanship, the duration of which depends on the type of backboard purchased, according to the below. The Warranty applies only to the original purchaser from an authorized seller, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date. For California residents, the effective date will commence no sooner than the delivery date to the consumer.
- Glass Backboards (In-Ground System): Limited Lifetime
- Glass Backboards (Portable System): 5 years
- Steel-Framed Acrylic Backboards: 5 years
- Steel-Framed Polycarbonate Backboards: 5 years
- Aluminum-Framed Acrylic Backboards: 5 years
- Eco-Composite Backboards: 3 Years
What is the Warranty on Spalding® poles, bases, rims (and accompanying hardware)?
Spalding® poles, bases, rims (and accompanying hardware) are covered by a 1-year Limited Warranty for defects in materials and workmanship. This Warranty applies only to the original purchaser from an authorized seller, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date. For California residents, the effective date will commence no sooner than the delivery date to the consumer.
Do I need to return my actual product as part of the Warranty claim process?
Providing photos of the damaged product is normally all that we need, although we reserve the right to request the product be returned. Should we request that you send your product back to us then we will provide shipping labels free of charge to you.
Do I need to provide proof of purchase to make a Warranty claim?
Yes, proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase will be handled at our sole discretion.
How do I submit a Basketball System Warranty claim?
There are 2 ways to submit a Warranty claim for your Spalding® product. Choose from:
- Via our Spalding.com contact us form
- Call us at 1 (800) 558-5234 (Monday - Friday, 8am - 6pm CST)
How long does it take for a Warranty claim to be processed?
Our goal is to respond to all Warranty claim submissions within 3-5 business days and to ship any approved Warranty claim products within 3-5 business days from approval of the claim. During peak season, or due to other circumstances, that timing may be longer.
What can I expect to happen following a Warranty claim submission?
If a claim of defective material or workmanship is submitted within the Warranty period, we will replace the damaged part free of charge. If we no longer sell the product, we will refund your original purchase price.
What is not covered by the Warranty on Spalding® backboards, poles, bases, rims (and accompanying hardware)?
We assume no responsibility nor liability, and the Warranty will be voided, for any damages or defects due to:
Negligence, abuse, misuse, non-basketball activities, hanging, vandalism, acts of nature, improper installation or failure to follow maintenance guidelines in the owner’s manual. Failure to follow instructions and warnings accompanying the product.
Any modifications made to the product. Institutional or competitive use. (All products are intended only for home, recreational use.)
Scratching, scuffing or fractures to any part of the unit that may have been caused by normal recreational usage.
Rusting, damage, deterioration, scratching, scuffing, fading or fractures to the unit that were caused by severe weather conditions, including, but not limited to, strong winds, flooding, hail, tornadoes and hurricanes.
Discoloration of any part of the unit due to sunlight, exposure to chemical and/or salt spray either directly or in the atmosphere.
As of 1/31/2023
Customer Service for Systems:
United States – 1 (800) 558-5234 (Monday - Friday, 8am - 6pm CST) or contact us
Canada – 1 (800) 284-8339 (Monday - Friday, 8am - 5pm EST) or contact us
Europe – +353 51 379777 (Monday - Friday, 8am - 5pm GMT) or contact us
Customer Service for Inflates:
United States – 1 (800) 772-5346 (Monday - Friday, 8am - 6pm CST) or contact us
Canada Only – 1 (800) 284-8339 (Monday - Friday, 8am - 5pm EST) or contact us
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