Frequently Asked Questions
How Can I Contact Spalding.com?
- Feedback: Click here to send us comments or inquiries.
- Email: SpaldingCustomerService@fotlinc.com
- Phone: 1-800-772-5346 (M-F, 8-4:30 CST)
PO Box 90015
Bowling Green, KY 42103-7932
How do I become a Spalding® dealer?
Send us a message on the contact page informing us of your interest in becoming a dealer, the name of your business, and your location. A representative will contact you.
How do I apply for a sponsorship or donation?
Due to the high volume of requests we receive, we require all submissions be routed through an online process, now available here. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone, and look forward to receiving your submission through our online link.
Do you offer tours of your facility?
We do not offer tours of our facility.
Will Spalding replace my basketball if it is stolen?
Unfortunately, we only issue replacements under a one year warranty which is only for manufacturing defects.
Baseball / Softball
What does “FR” mean for baseball gloves?
“FR” stands for “Full Right” meaning the glove will go on your right hand which is ideal for left-handed throwers.
Can I make a customized baseball glove?
There is no option to customize a baseball glove at this time.
What is the recommended inflation level for a basketball?
7 to 9 PSI (pounds per square inch)
What does PSI mean?
PSI means Pounds per Square Inch.
Why should I not inflate a ball over the intended PSI?
Over-inflation may damage the integrity of the ball and it will not perform to standards. Extreme over-inflation can cause the ball to explode, which may result in severe injury.
What is a composite or composite leather cover?
A manmade material that usually takes on the look and feel of real leather and requires little to no break-in period like real leather does.
How do I break in my leather basketball?
You break in a leather basketball by playing with it. There are no product or machinery needed. Skin, sweat, and simply playing with the basketball will break in the leather over time to the point where it is game ready.
Which ball is best for outdoor courts?
A rubber or durable composite leather cover is ideal for outdoor courts. Our outdoor and indoor/outdoor basketballs are marked as such on the ball itself.
Does Spalding® offer a latex-free basketball?
We do not offer a latex-free basketball.
What does size 5, size 6, and size 7 mean in regards to basketballs and which one is best for me?
Size 5 is designed for youth players up to age 9. The ball has a circumference of 27.5" and weighs approximately 18oz.
Size 6 is the official size of all women's leagues and also serves as the appropriate size for youth player’s ages of 9 to 12. The ball has a circumference of 28.5" and weighs approximately 20oz.
Size 7 is designed for all male players, 13 years and above. The ball has a circumference of 29.5" and weighs 22oz.
What is the difference between the TF-1000 Classic and the TF-1000 Legacy?
The TF-1000 Classic is built with a similar look and feel of past models and is made with a high durability standard. The TF-1000 Legacy adheres to current in-game demands with its advanced moisture management technology and is ideal for regulation game play at the high school and collegiate level rather than it being an everyday ball.
How is a basketball made?
Although we do it the best, the process of how a basketball is made is not SPALDING® exclusive information. You can find that information in articles and videos found on numerous websites if you do an internet search for that information.
Can I make a customized basketball?
There is no option to customize a single basketball. If you would like to place a large bulk order of a customized basketball or accessory, please view our SPALDING® Premiums (link to SPALDING® Premiums pdf file) catalog to see samples and get contact information for ordering.
Do you recommend filling the base of a portable basketball system with sand or water?
We recommend filling the base with either sand or water. If you are using sand, please refer to your owner’s manual for the proper amount to be used with your system.
How do I find the model number of my SPALDING® basketball system?
In-ground – There is a three digit number on the front of the backboard, to the right of the rim. This set of numbers will identify your system.
Portable – The model number will consist of two sets of numbers. The first set of numbers will be a two digit number located on the base. This two digit number will be located near the fill hole where you put the water or sand. The second set of numbers will be a three digit number located on the front of the backboard, to the right of the rim. The base number coupled with the backboard number will be your model number. “Example 72_351 – 72351”
Do I need to bury my in-ground pole below the frost line?
The hole depth shown in your owner’s manual is the minimum allowed. Depending on location, a deeper hole may be required. Consult your local building inspector and/or building codes for the depth of frost line. Please note a deeper hole requires additional concrete.
Why doesn’t my rim sit flush with my glass backboard?
Our tempered glass backboards come with preinstalled steel spacers and a foam pad. These are used to separate the rim from the glass backboard and prevent the backboard from shattering. You should have 1/8 to ¼ inch gap between the backboard and rim when properly installed.
Can I convert my portable system to in-ground?
Some portables can be converted to an in-ground system depending on the mounting of the backboard. This would require purchasing an in-ground pole system. This is because in-ground systems and portable systems use different pole kits. The only parts you would use from the portable system would be the rim and backboard. To find out if your system can be converted, please call 1-800-558-5234 (M-F, 8-5:00 CST) with your model number and a representative will assist you.
Can I convert an in-ground system to a portable?
No. Unfortunately, it is not possible to convert an in-ground system into a portable.
How do I take the poles apart?
Our poles are designed to stay together permanently once assembled.
If my system develops rust, what should I do?
Check your pole system regularly for signs of corrosion (rust, pitting, chipping) and repaint with exterior enamel paint. If rust has penetrated through the steel anywhere, or if you have any questions about whether or not that has happened, do not use the system anymore. Contact us immediately for instructions.
Where can I find net clips?
Unfortunately, the net clips have been discontinued along with that style of rim. We do, however, have replacement rims. You can order replacement parts by calling our toll free number at 1-800-558-5234. Our hours of operation are Monday through Friday from 8:00 AM - 5:00 PM CST
Will your “break away” rims support a player hanging on the rim?
This is specifically warned against in your manual and on your pole sticker. Do not hang on the rim or net. Our backboards and rims are not designed to support a player hanging from the rim or net. Failure to observe this warning may cause bodily injury and/or property damage.
How can I winterize my basketball system?
Unless sand is used, during sub-freezing weather add 2 gallons of non-toxic antifreeze, or drain the water completely. (Do not use salt, it would be corrosive to your base.)
Where can I purchase non-toxic antifreeze?
Your local hardware store should carry non-toxic antifreeze.
Does the sand have to go inside the base or can I put weight on the top of the base?
The sand will have to go inside your base. Adding weight to the top can crush or crack the base causing the system to become unstable.
Can Spalding cover the cost of installation?
Spalding does not provide, outsource, or pay for installation services. Please contact us if you have any installation questions at 1-800-558-5234, Monday through Friday, 8am - 5:00pm CST
Is it ok to fabricate anything on or to my system?
Any fabrication or modification to your system will void your limited warranty.
Do I have to use the ground sleeve for my in-ground system?
In order to install your system properly, you will need to utilize all of the parts provided and follow all the steps in your owner’s manual. Please contact us if you have any installation questions at 1-800-558-5234, Monday through Friday, 8:00 AM - 5:00 PM CST
How can I prevent my portable system from being blown over?
If you are expecting inclement weather, place system in the storage position and/or in an area protected from the wind and free from personal property and/or overhead wires.
The threads of my bolt will fit through the holes in my bracket but the non-threaded part will not, what should I do?
To ensure optimal play of the backboard system, a close tolerance fit between the elevator components and hardware is required. Test-fit large bolts into large holes of elevator tubes, backboard brackets, and triangle plates. Carefully rock them in a circular motion to ream out any excess paint from holes if necessary.
How can I fix my basketball goal or do I have to buy a new one?
You do not necessarily have to buy a new basketball goal. Call us at 1-800-558-5234 (M-F, 8am -5:00pm CT) to order replacement parts for your basketball goal or to inquire about warranty coverage.
Warranty claim and product registration
How can I register my basketball system?
To register your basketball system please complete the following product registration form.
What is the warranty period on a SPALDING® basketball system?
The warranty periods vary depending on the model you purchased. See the warrantiy information page to learn more about our warranty program.
How do I claim a warranty for my Basketball System?
Please use the warranty claim form to claim your basketball system warranty.
How are footballs sized and which one is best for me?
Footballs are offered in four sizes:
- Full or Varsity is for ages 14 and up.
- Youth is for ages 12-14
- Junior is for ages 10-12
- Pee Wee is for ages 9 and under
Can one add air to a NEVERFLAT®® ball?
Yes. After one year, if your NEVERFLAT®® is in need of air, simply remove the valve cover and inflate with a pump. Return the valve cover to the valve area after inflation.
How can I fix my basketball goal or do I have to buy a new one?
You do not necessarily have to buy a new basketball goal. Call us at 1-800-558-5234 (M-F, 8am - 5pm CST) to order replacement parts for your basketball goal or to inquire about warranty coverage.
Does SPALDING® sell replacement parts and how can I order parts?
You can order replacement parts by calling our toll free number at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 5:00 PM, CST
Can I order replacement parts online?
We do not have replacement parts online. To place a parts order, please contact our Customer Service team at 1-800-558-5234. Our hours of operation are Monday through Friday, 8:00 AM until 5:00 PM, CST
Can I place a P.O. and be billed for my parts?
We accept all major credit cards or you can mail a check. We cannot create a purchase order and bill you for the parts order.
Will someone need to be home to receive a parts shipment?
SPALDING® parts orders are shipped via FedEx and there is no signature service attached. FedEx will leave your package at your door if you are not home at the time of delivery.
Do retailers carry replacement parts?
Retailers that carry our products sell full systems. Please contact SPALDING® Customer Service at 1-800-558-5234 for replacement parts. Our hours of operation are Monday through Friday, 8:00 AM until 5:00 PM, CST
Can I return my system to you rather than the retailer I purchased it from?
Unfortunately, we will not accept a system purchased at retail, you must contact the retailer directly.
What is the intended inflation level for a volleyball?
4 to 5 PSI (pounds per square inch)
What is the recommended sizing and PSI (pounds per square inch) for soccer balls?
Size 5 - 10 PSI - 13 years and up
Size 4 - 10 PSI - 9-12 years
Size 3 - 4-5 PSI - 8 years and under